Refund policy
Thank you for shopping at Verona Jewelry. We strive to provide you with the highest quality products and excellent customer service. Please review our return and exchange policy carefully before making a purchase.
**Sale is Final**
All sales are final. Once an order is placed and payment is processed, we are unable to offer refunds.
**Exchange Policy**
We understand that sometimes an exchange may be necessary. Therefore, we offer exchanges within the first 3 days after the package is delivered. After this period, we regret to inform you that we cannot accept exchanges.
Certainly! Here's an updated version of the return process section that includes the option for customers to contact you before initiating a return:
**Return Process**
To initiate a return, please contact our customer support team by text +1(786) 418-6084 before mailing your product back to us. Our dedicated team is here to assist you and provide guidance throughout the return process. By contacting us beforehand, we can help address any concerns you may have and ensure that we are aware of the return package.
Once you have contacted us, please mail your product to:
Verona Jewelry
3960 W 16 Ave, Ste 204
Hialeah, Florida - 33012. United States
Please include your order details and any relevant information about the return inside the package. This will help us process your return more efficiently.
Should you require any further assistance or have any questions regarding the return process, feel free to reach out to our customer support team. We are committed to providing you with a seamless and satisfactory return experience.
**Shipping and Cost Responsibility**
When returning an item, you will be responsible for paying for your own shipping costs. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
**Shipping Precautions**
For items valued over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We understand the importance of tracking your shipment and ensuring the safety of your jewelry during transit.
If you would like to purchase a shipping insurance label through us, please contact our customer support team. By opting for shipping insurance, you can track your package's journey and have additional protection for your valuable jewelry.
Please note that purchasing a shipping insurance label is the only way we can assist you in tracking the shipment and protecting your jewelry during transit. We strongly advise considering this option for your peace of mind.
**Sale is Final**
All sales are final. Once an order is placed and payment is processed, we are unable to offer refunds.
**Exchange Policy**
We understand that sometimes an exchange may be necessary. Therefore, we offer exchanges within the first 3 days after the package is delivered. After this period, we regret to inform you that we cannot accept exchanges.
Certainly! Here's an updated version of the return process section that includes the option for customers to contact you before initiating a return:
**Return Process**
To initiate a return, please contact our customer support team by text +1(786) 418-6084 before mailing your product back to us. Our dedicated team is here to assist you and provide guidance throughout the return process. By contacting us beforehand, we can help address any concerns you may have and ensure that we are aware of the return package.
Once you have contacted us, please mail your product to:
Verona Jewelry
3960 W 16 Ave, Ste 204
Hialeah, Florida - 33012. United States
Please include your order details and any relevant information about the return inside the package. This will help us process your return more efficiently.
Should you require any further assistance or have any questions regarding the return process, feel free to reach out to our customer support team. We are committed to providing you with a seamless and satisfactory return experience.
**Shipping and Cost Responsibility**
When returning an item, you will be responsible for paying for your own shipping costs. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
**Shipping Precautions**
For items valued over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We understand the importance of tracking your shipment and ensuring the safety of your jewelry during transit.
If you would like to purchase a shipping insurance label through us, please contact our customer support team. By opting for shipping insurance, you can track your package's journey and have additional protection for your valuable jewelry.
Please note that purchasing a shipping insurance label is the only way we can assist you in tracking the shipment and protecting your jewelry during transit. We strongly advise considering this option for your peace of mind.
Please note that the decision to use a trackable shipping service or purchase shipping insurance is solely the responsibility of the customer. If you choose not to use a trackable shipping service or purchase shipping insurance, you assume all risks associated with the safe arrival and condition of your returned item.
We cannot guarantee the safe arrival of your returned item if you choose not to use a trackable shipping service or purchase shipping insurance. We are not responsible for any lost or damaged packages during the return transit without shipping insurance.
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